Return/Exchange

Jewelry

● Repair and/or exchanges of jewelry is free of charge for merchandise with  manufacturing defects. Coverage in effect for 30 days from receipt of jewelry.

● No exchanges or repairs will be provided to worn or merchandise damaged by negligence.(jewelry will be evaluated upon return)

● Jewelry with defects qualify for The Craftsmanship Guarantee  which provides exchange of exact same item ordered and free return shipping.

● non-defective jewelry items can be exchanged for same value item within 30 days of deliver with a $5 restock fee\in a different size within 30 days or in store credit will be given. (Items must be unworn and original packaging). 

● non-defective, non-worn (in new condition) jewelry items unavailable for immediate exchange, will be allowed a 2 week restock period before STORE CREDIT will be given. In the case of a standard return request, STORE CREDIT will be given.

● Defective, non-worn (in new condition) jewelry items unavailable for exchange will result in FULL CASH REFUND to original form of payment within two weeks.

Terms and Conditions

● Qualifying Returns/Exchanges may ONLY be accepted within 30 days of receipt. Returns will result in store credit and  restocking fee with the exception of defective return . Please see Craftsmanship 

● Final sale items/accessories are not available for returns (unless defective upon arrival).

● Any returned packages without a Return Authorization Code (RAC) issued directly by Detroit Beauty Essentials will not be accepted.

● For your protection, all returns/exchanges MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers). Desired Beauty Essentials/ DBEJewels will not accept responsibility for lost/damaged/destroyed packages. All Items MUST be returned unused, with labels or tags, and in their original packaging. NO EXCEPTIONS.

● Return shipping is free for defective returned items only, exchanges are the responsibility of the customer.

● All shipping cost outside of the defective reasoning is the customer's responsibility.

● Any returned shipments along with COD (Cash on Delivery) will not be accepted.

● Only ONE exchange allowed in the 30 day allowable exchange period.

Procedure

● Please contact us by phone at toll-free 833-213-4323 (US only), or e-mail us at support@DBEJewels.com within 2 weeks of receipt with the photos identifying the reason for return.

● You will then be issued a Return Authorization Code # and form, that will need to be included in your package to ensure proper return processing.

● Refunds/Store Credits will NOT be issued in advance of item receipt. Once the item is returned and verified a credit will be entered less shipping fees unless in the case of a defective item.

 Warranty

Jewelry items have a 30 days warranty against manufacturing defects. If you believe you have a manufacturing defect please contact Quality Assurance team at support@DBEJewels.com  to receive authorization for return . Once returned your jewel will be evaluated for defect. A confirmed defect will result in the repair of the merchandise or, if we deem appropriate, replacement the item.

If the evaluation determines that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available and the related cost.

Please Note: that it is normal to find slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, colored stones are unique and individual to each item. These unique characteristics are considered to be part of the character of the item, and should not be considered a defect.

DBEJewels reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.