Jewelry items have a 30 days warranty against manufacturing defects. If you believe you have a manufacturing defect please contact Quality Assurance team at contact_us@DBEJewels.com so we can help determine if a defect is present. If the evaluation determines your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
If the evaluation determines that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that it is normal to find slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored or organic stones are unique and individual to each item. These unique characteristics are considered to be part of the character of the item and should not be considered a defect.
Desired Beauty Essentials reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
- Desired Beauty Essentials will not be responsible for lost or stolen items.